Archive for July, 2007

Ray Kroc…Founder of the McDonalds System…

Thursday, July 26th, 2007

Olympic motivational speaker Ruben Gonzalez

Hamburger University, every McDonalds operator in the world trained here.

This weekend I spoke for some health and wellness entrepreneurs in Oak Park, Illinois, home of Ray Kroc, the founder of the McDonalds system. I actually be stayed at the Hyatt Regency inside the grounds of McDonalds’ World Headquarters.

Ray Kroc was a milkshake machine salesman. In 1955 he met the McDonalds brothers. He partnered up with them and created a system that allowed him to open thousands of restaurants. In 1961 Kroc bought out the McDonalds brothers.

Here are a few of Kroc’s most famous quotes:

“If you’re not a risk taker, you should get the hell out of business.”

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“The quality of a leader is reflected in the standards they set for themselves.”

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“You’re only as good as the people you hire.”

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“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.”

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“If you’ve got time to lean, you’ve got time to clean.”

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“Take calculated risks. Act boldly and thoughtfully. Be an agile company.”

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“Look after the customers and the business will take care of itself.”

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“It’s easy to have principles when you’re rich. The important thing is to have principles when you’re poor.”

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“The two most important requirements for major success are: first, being in the right place at the right time, and second, doing something about it.”

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“Luck is a dividend of sweat. The more you sweat, the luckier you get.”

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“We’re not in the hamburger business, we’re in show business.”

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“None of us is as good as all of us”

 

Olympic Motivational Speaker Ruben Gonzalez
Motivational Speakers
Motivational Speakers
Motivational speakers

Risk Management 101…

Wednesday, July 18th, 2007

Average people avoid risk. Successful people learn to manage risk. Managing risk is not that hard. All you do is ask yourself three questions:

What’s the best thing that could happen if I go for it?

 

What’s the worst thing that could happen if I go for it?

What’s likely to happen if I go for it?

 

If you are most likely to succeed by taking action and if you can handle the worst thing that could happen, go for it. Because if that is the case, the risk is worth the reward.

 Olympic Motivational Speaker Ruben Gonzalez
Motivational Speakers
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Bose Knows Customer Service…

Saturday, July 14th, 2007

Olympic motivational speaker Ruben Gonzalez

I travel so much that a couple of years ago I bit the bullet and got myself a $300 Bose noise cancelling headset. The sound is great, and every time there’s a baby crying in my plane, I’m glad I bought them.

Last week, a small plastic piece that helps hold the headset in place broke. I thought to myself, “Bose will probably charge me $50 to replace this $0.05 piece of plastic.” I wasn’t too happy.

I took my headset to the local Bose dealer and was blown away by what they did. The Bose employee (he wasn’t even the store manager) just smiled and said, “Bose likes to take care of out customers.” And he handed me a brand-spanking-new $300 headset! 

In an instant Bose turned an annoyed customer into someone who will give them positive word of mouth advertising for years.

Next time one of your customers is not happy with your product or service, you have the opportunity to turn them into a lifelong fan. It all comes down to how you handle it!

 

Olympic Motivational Speaker Ruben Gonzalez
Motivational Speakers
Motivational Speakers
Motivational speakers